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Presentation subtitle: 20pt Arial Regular, green R223 | G255 | B102 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular,

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Presentazione sul tema: "Presentation subtitle: 20pt Arial Regular, green R223 | G255 | B102 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular,"— Transcript della presentazione:

1 Presentation subtitle: 20pt Arial Regular, green R223 | G255 | B102 Recommended maximum length: 2 lines Confidentiality/date line: 13pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Disclaimer information may also be appear in this area. Place flush left, aligned at bottom, 8-10pt Arial Regular, white IBM logo must not be moved, added to, or altered in any way. Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Presentation title: 28pt Arial Regular, white Recommended maximum length: 2 lines Group name: 17pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white © 2002 IBM Corporation Template release: Oct 02 For the latest, go to For client presentations, client’s logo may go in this area Francesca Maddaloni Solution Public Sector South EMEA L'integrazione dei processi al servizio della Pubblica Amministrazione per migliorare il rapporto con il Cittadino Forum PA 13 maggio 2004

2 IBM logo must not be moved, added to, or altered in any way. Background should not be modified, except for quotes, which use gray background. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, light blue R204 | G204 | B255 Maximum length: 2 lines Slide body: 18pt Arial Regular, white Square bullet color: green R223 | G255 | B102 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to © 2004 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Forum PA 13 maggio La visione: dalla burocrazia verso una organizzazione che si prende cura del cittadino sia possibile ricevere una completa e personalizzata tassazione esclusivamente da verificare e approvare sia possibile aprire una attività e ricevere il supporto necessario dalla Pubblica Amministrazione sia possibile, in caso di emergenza, ottenere e distribuire informazioni immediatamente e ricevere risposte senza ritardi sia possibile essere indirizzati verso la soluzione che si cerca velocemente e con un supporto dedicato Immaginate un servizio pubblico nel quale…

3 IBM logo must not be moved, added to, or altered in any way. Background should not be modified, except for quotes, which use gray background. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, light blue R204 | G204 | B255 Maximum length: 2 lines Slide body: 18pt Arial Regular, white Square bullet color: green R223 | G255 | B102 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to © 2004 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Forum PA 13 maggio Ma attualmente la PA ha diverse sfide da indirizzare… Aspettative dei cittadini Pressioni economiche Collaborazione Sicurezza, Privacy Risorse umane Sfide sociali Impiego Trasformazione dei servizi Aspetti finanziari Imperativi d’azione

4 IBM logo must not be moved, added to, or altered in any way. Background should not be modified, except for quotes, which use gray background. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, light blue R204 | G204 | B255 Maximum length: 2 lines Slide body: 18pt Arial Regular, white Square bullet color: green R223 | G255 | B102 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to © 2004 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Forum PA 13 maggio …e la Pubblica Amministrazione deve affrontare una forte trasformazione Leadership Integrazione nei processi  Strutture isolate  Avversione al cambiamento  Visione integrata  Piano di azione per il cambiamento  Processi isolati  Processi poco flessibili  Processi integrati  Flessibilità nell’erogazione Personale Infrastrutture  Gestione risorse  Compensazione basata sull’anzianità di servizio  Trasferimento conoscenze e sviluppo leadership  Compensazione basata sulle performance  Gestione IT poco flessibile  Limitato accesso ai servizi  Architetture aperte  Collaborazione e integrazione servizi Da:A:

5 IBM logo must not be moved, added to, or altered in any way. Background should not be modified, except for quotes, which use gray background. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, light blue R204 | G204 | B255 Maximum length: 2 lines Slide body: 18pt Arial Regular, white Square bullet color: green R223 | G255 | B102 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to © 2004 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Forum PA 13 maggio Servizi on demand Servizi integrati Servizi collaborativi Scambio dati Il cammino dell’integrazione Flessibilità Integrazione Servizi tradizionali Servizi IT isolati Scarsa collaborazione Scambio dati in modalità batch Collaborazione informale Scambio dati in tempo reale Supportato un limitato self-service Processi integrati anche con realtà esterne Strutture collaborative Processi completamente integrati Risorse allocate secondo necessità On Demand

6 IBM logo must not be moved, added to, or altered in any way. Background should not be modified, except for quotes, which use gray background. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, light blue R204 | G204 | B255 Maximum length: 2 lines Slide body: 18pt Arial Regular, white Square bullet color: green R223 | G255 | B102 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to © 2004 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Forum PA 13 maggio IBM–Siebel Partnership Strategica Globale  Partnership di successo Oltre 1,000 Clienti congiunti Oltre $2 billion di software e servizi  Elevata Customer Satisfaction Elevata customer satisfaction per IBM Global Services da parte dei Clienti Siebel  Ricerca & Sviluppo Siebel ottimizzata su DB2 UDB, DB2/390, AIX, e WebSphere Validazione dell’integrazione con IBM Tivoli e IBM Lotus Investimento definito nel 2003: $300M di sviluppo congiunto in tre anni $1B $2B $3B

7 IBM logo must not be moved, added to, or altered in any way. Background should not be modified, except for quotes, which use gray background. Title/subtitle/confidentiality line: 10pt Arial Regular, white Maximum length: 1 line Information separated by vertical strokes, with two spaces on either side Slide heading: 28pt Arial Regular, light blue R204 | G204 | B255 Maximum length: 2 lines Slide body: 18pt Arial Regular, white Square bullet color: green R223 | G255 | B102 Recommended maximum text length: 5 principal points Group name: 14pt Arial Regular, white Maximum length: 1 line Copyright: 10pt Arial Regular, white Template release: Oct 02 For the latest, go to © 2004 IBM Corporation Optional slide number: 10pt Arial Bold, white Indications in green = Live content Indications in white = Edit in master Indications in blue = Locked elements Indications in black = Optional elements Forum PA 13 maggio Agenda Benvenuto Francesca Maddaloni, IBM Solution Public Sector South EMEA Integrazione dei servizi per una PA più efficace dott.ssa Elvira Filiaggi, Responsabile Portali e Dominio.gov CNIPA I vantaggi offerti dalle soluzioni IBM e Siebel per l'Integrazione - Sfide e opportunità per il sistema fiscale nella Pubblica Amministrazione Giacomo Samuelli IBM Tax & Revenue Consultant - Soluzioni per l'integrazione dei processi in ambito PA: casi ed esperienze nell'ambito dei servizi di tassazione Mauro Corvino, Senior Sales Consulting, Southern Europe, Siebel Soluzioni On Demand: l'approccio innovativo per la PA Serenella Nencioni IBM ebusiness on demand Sales Conclusione dei lavori


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