Ciclo di vita di un PC in Microsoft Milano – Marcello Caenazzo IT Manager Sud Europa

Agenda Microsoft Problematiche relative alla gestione dei PC Soluzioni adottate Risultati ottenuti Uno sguardo al futuro

Microsoft Be Microsofts First & Best Customer Ensure the Security of Microsofts Assets and Intellectual Property Be a Strategic Asset to Microsoft Run a World Class IT environment

Tokyo Dublin Singapore 100,000 accounts Redmond Tukwila Charlotte 3M+ messages per day internally 99.99% availability 92,000 end users 89 countries 300,000+ PCs and devices Single Instance SAP (1.7 Tb Db) Silicon Valley 7,000,000 remote connections/month Johannesburg Microsoft IT Data 3K Wireless APs 24K Wireless devices

Problematiche Soddisfazione del Cliente Scelta dellhardware Riduzione dei tempi di gestione Standardizzazione Rapidità nel formulare il budget

Technology Enablers Remote Installation Server Sharepoint V2 Intellimirror SMS2003 Windows XP PC Renting

Definire i modelli Conoscere il business Definire i profili Seguire direttive inattaccabili Avvalersi di un IT Focus Group Standard, standard, standard

Acquisto o Affitto? Soddisfazione del cliente! Gestione cespiti Pianificazione ordini Allocazione costi Gestione magazzino Budget

Installazione Immagine standard (concordata) Eventuali aggiustamenti… Verifica con Microsoft Baseline Security Analyzer Checklist

Migrazione dati utente Intellimirror / Sharepoint / My Site Personal Backup (CD/DVD/HD esterni…) Trasferimento guidato files e impostazioni Ostacoli nascosti Classi di piu persone Ritiro vecchio PC Survey Cliente

Manutenzione & aggiornamento Helpdesk (Remote Assistance) Aggiornamento e controllo via SMS Testing distribuito degli applicativi LOB Esiste un Service Manager del Software Deployment Employee Productivity Education

Dismissione Gestione magazzino Beneficenza o rottamaio? Impegno costante di risorse svogliate oppure… In caso di affitto i PC spariscono

Risultati ottenuti PC/Mese Distribuiti e Ritirati60 Durata Media Processo14 giorni Media Clienti per Classe7 Budgetautomatico Pianificazionedata esatta

Inoltre… Loccasione del rinnovo del PC e ghiotta per aiutare lutente a: Capire dove sono i propri dati (e a metterli dove e giusto che stiano) Imparare ad usare gli strumenti aziendali a disposizione Conoscere meglio il funzionamento del proprio PC Ottimi risultati di client sat e riduzione costi con laffitto In bocca al lupo!

Uno sguardo al futuro Helpdesk vision: self-healing, self-help, web-to-chat, web-log, phone call and lastly HST dispatch… Self installation (by SMS?) Dispositivi diversi dal PC Longhorn

Document Workspace Meeting Workspace Team Sites > 150,000 sites My Site 33,000 sites 6 IT People Support

Remote Desktop OWA 54,000 monthly users RPC over HTTP 22,000 monthly users Pocket PC 11,500 users Tablet PC 24,000 users SmartPhone 9,000 users

For More Information Additional content on Microsoft IT deployments and best practices can be found on Microsoft TechNet: se se IT Showcase:

© 2004 Microsoft Corporation. All rights reserved. © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. Data in this presentation is current as of its publish date (see title slide).

Microsoft IT Deployment Methods Microsoft IT Web Site Bootable CD-ROM Unattended Installation System Preparation (SysPrep) RISSMS Application Publishing Upgrade or Clean Install Upgrade only Upgrade or clean install Clean install only Upgrade only Required Hardware Network connectivity CD-ROM drive Network startup disk if using a remote distribution share Similar hardware configurations for all desktop computers Pre-boot eXecution Environment (PXE) Fast connection to the SMS site Network connectivity Required Windows 2000 Server? YesNo Yes, and Active Directory Yes, and SMS Yes, and Active Directory User interaction requirements Some user interaction Minimal for upgrades; more for clean installation MinimalMinimal if using Sysprep.inf file Minimal Microsoft IT Installation Options

Microsoft IT Organization IT Account Management Ops Center (Monitoring, Tier 1 and Tier 2) MOM and MOF Data Centre Services Windows Server Storage AD Virtual Server Connectivity Services NetworkWindowsNetworking ISA Proxy ApplicationsAdministrative Sales & Marketing ServicesOperations Desktop/DeviceServices Windows Client SMS Device Mgmt Office System CollaborationServicesExchangeSharePoint IP Telephony LCS Security and Infrastructure Architecture

Applications60% App Development (29%) App Support (31%) Infrastructure40% Network (14%) Data Center (9%) Employee Services (4%) Voice (5%) Helpdesk (5%) Security (3%) Microsoft IT Spend Breakdown Functional View FY05 Breakdown Cost Element View People 72% Data & Voice16% Hardware 5% Facilities 5% Software 2% Software5% (adjusted to include estimate if MS software were included) Employee Services = messaging (1.5%), software deployment (1%), collaboration (0.5%), data protection (0.5%)