Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool for Business Process Redesign.

Presentazione sul tema: "Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool for Business Process Redesign."— Transcript della presentazione:

1 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool for Business Process Redesign

2 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 2 Introduction: What is the Process Handbook? The MIT PH can be used to help people: Redesign existing business processes Invent new and robust processes Organize and share knowledge about organizational practices.

3 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 3

4 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 4

5 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 An example of inheritance in the specialization hierarchy. Process Handbook Components: The Concepts Source: Klein, Petti 2006

6 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 Process Handbook Components: The Concepts An example of a tradeoff table An example of bundles in the specialization hierarchy Source: Klein, Petti 2006

7 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 Three basic types of dependencies among activities. Dependencies in the process ‘Sell’ Process Handbook Components: The Concepts Source: Klein, Petti 2006

8 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 8 Exceptions for the process ‘Inform Potential Customers’ Handlers for the exception ‘performing agent dies’ Process Handbook Components: The Concepts Source: Klein, Petti 2006

9 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 9 THE HANDBOOK BUSINESS PROCESS REDESIGN METHODOLOGY Source: Klein, Petti 2006

10 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 10 Step 1—Identifying the Process ‘Deep Structure’ Source: Klein, Petti 2006

11 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 11 Source: Klein, Petti 2006

12 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 12 Step 2—Specializing core activities Source: Klein, Petti 2006

13 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 13 Source: Klein, Petti 2006

14 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 14 Step 3—Specifying coordination mechanisms Source: Klein, Petti 2006

15 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 15 Source: Klein, Petti 2006

16 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 16 Step 4—Specifying exception handlers Source: Klein, Petti 2006

17 Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 17 http://process.mit.edu