Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 The Process Handbook: A Tool for Business Process Redesign

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 2 Introduction: What is the Process Handbook? The MIT PH can be used to help people: Redesign existing business processes Invent new and robust processes Organize and share knowledge about organizational practices.

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Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 4

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 An example of inheritance in the specialization hierarchy. Process Handbook Components: The Concepts Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 Process Handbook Components: The Concepts An example of a tradeoff table An example of bundles in the specialization hierarchy Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 Three basic types of dependencies among activities. Dependencies in the process ‘Sell’ Process Handbook Components: The Concepts Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 8 Exceptions for the process ‘Inform Potential Customers’ Handlers for the exception ‘performing agent dies’ Process Handbook Components: The Concepts Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 9 THE HANDBOOK BUSINESS PROCESS REDESIGN METHODOLOGY Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 10 Step 1—Identifying the Process ‘Deep Structure’ Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 11 Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 12 Step 2—Specializing core activities Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 13 Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 14 Step 3—Specifying coordination mechanisms Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 15 Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/13 16 Step 4—Specifying exception handlers Source: Klein, Petti 2006

Prof. G.PassianteCorso di Economia dell’innovazione - A.A. 2012/