Le Competenze ICT Il framework EUCIP

più di 10 milioni di lavoratori senza alcuna competenza EUCIP it4ps ecdl-adv ecdl e-citizen le certificazioni CEPIS-AICA Professionisti ict 1,4 mil 3,9 mil “Power User” altri mestieri 6,7 mil “Generic User” più di 10 milioni di lavoratori senza alcuna competenza cittadini 2

cos’è EUCIP EUCIP è uno schema di qualificazione europeo per persone che approcciano la professione IT e per professionisti IT che desiderano continuare il proprio sviluppo professionale EUCIP è stato sviluppato come schema per i professionisti IT con il contributo della Comunità Europea, dalle associazioni professionali informatiche europee raccolte nel CEPIS (Council of European Professional Informatics Societies), tra cui AICA per l’Italia è indipendente dai fornitori che grazie anche alla disponibilità di un insieme completo di certificazioni delle competenze richieste per ciascun mestiere dell’ICT è di riferimento nel mondo delle professioni informatiche, dell’impresa e della formazione. da EUCIP official website

cos’è EUCIP Risponde alla domanda del Responsabile di Business, delle Risorse Umane e della Formazione, e dell’IS Manager: “cosa bisogna sapere e saper fare per contribuire alla fornitura e alla progettazione, realizzazione e gestione del Sistema ICT di una impresa o di un ente PA?”

Programma europeo di certificazione ICT Analisi in base alle richieste del mercato del lavoro Sviluppati congiuntamente da team che comprendono esperti di almeno tre nazioni Strutturazione su vari livelli: - Utente - Professionali Il valore internazionale è garantito dall’uniformità di: - Syllabus (competenze richieste) - Question and Test Base (prove d’esame)

coordinato dal gestito dalla distribuito in Italia da ADOTTATO DA

EUCIP e l’Europa 12 anni fa (circa) Helsinki “modello career space” 7 anni fa (circa) Inghilterra modello SFIA Germania APO-AITTS Francia CIGREF Modello Multinazionale: “EUCIP” sviluppato dal CEPIS Council of European Professionals Informatics Societies oggi: work in progress per lo “standard europeo: e-CF” AITTS

EUCIP GOVERNANCE VALORIZZAZIONE COMPETENZE ICT BRITISH TELECOM FINMECC POSTE ITALIANE POSTECOM INAIL GUARDIA DI FINANZA ARMA CARABINIERI ACI GRUPPO GENERALI BANCA D’ITALIA CORTE DEI CONTI CONSIP RAGIONERIA GENERALE DELLO STATO MEF ABI GOVERNANCE VALORIZZAZIONE COMPETENZE ICT

il framework EUCIP

IT Business Managers & Professionals Service Support Specialists IT Trainer IS Manager Help Desk Supervisor IS Auditor Client Manager X-Systems Engineer IT Business Managers & Professionals Service Support Specialists Sales & Application Consultant Data Center Configuration Manager PLAN BUILD OPERATE Enterprise Solution Consultant Network Manager Solution Consultants Operational Managers Database Manager Logistics & Automation Consultant e-Business & Innovation Agents Technical Advisers Security Adviser Business Analyst Software Designers TLC Architect IS Project Manager IS Analyst IT Systems Architect Software Developer Web & Multimedia Master System Integrator & Testing Engineer 10 10

EUCIP PROFESSIONAL (Elective Level) 21 profili elettivi EUCIP PROFESSIONAL (Elective Level) Portfolio & Oral Examination IT Business Managers & Professional Solution Consultans E-Business & Innovation Agents Software Designers Technical Advisers Operational Managers Services Support Specialists EUCIP CORE 3 esami 45-45-45 domande a scelta multipla gestite da computer PLAN BUILD OPERATE The Core level provides students with a solid foundation for all types of IT related work. It gives a broad knowledge of the fundamental aspects of IT. Core level requires the successful completion of three exams corresponding to the Plan, Build and Operate Knowledge Areas. The syllabus is the instrument used to describe the knowledge IT areas and a number of outcomes for each topic listed in the syllabus. The outcomes state what an individual should be able to describe or performe, once a topic has been mastered. The syllabus consists of 3 knowledge areas (modules) Within each module, a number of categories. A category is conceptually homogeneous subject matter. There will tipically be 5-10 categories per module. The typical study time for all of the core syllabus is set to 400 hours. Study time is defined as the time spent by the student in acquiring the competence, regardless of how this is acquired, through self-study, lectures or e-learning services. The hours are however meant to reflect an average spent on well-proven and efficient learning/teaching principles, such as employed by e.g. universities and colleges. Thus a candidate who wants to document real and non-formally acquired competence may have spent substantially more time e.g. learning by experience. The table gives an overview of how study time might typically be distributed among syllabus modules and categories. 11 11

EUCIP– Syllabus categories PLAN Use & Management of Information Systems BUILD Development & Implementation of Information Systems OPERATE Operation & Support of Information Systems Organizations & their Use of IT Systems Development Process & Methods Computing Components & Architecture Management of IT Data Management and Databases Operating Systems Measuring the Value of IT Programming Communications & Networks The Global Networked Economy User Interface & Web Design Network Services Project Management Wireless & Mobile Computing The Core level provides students with a solid foundation for all types of IT related work. It gives a broad knowledge of the fundamental aspects of IT. Core level requires the successful completion of three exams corresponding to the Plan, Build and Operate Knowledge Areas. The syllabus is the instrument used to describe the knowledge IT areas and a number of outcomes for each topic listed in the syllabus. The outcomes state what an individual should be able to describe or performe, once a topic has been mastered. The syllabus consists of 3 knowledge areas (modules) Within each module, a number of categories. A category is conceptually homogeneous subject matter. There will tipically be 5-10 categories per module. The typical study time for all of the core syllabus is set to 400 hours. Study time is defined as the time spent by the student in acquiring the competence, regardless of how this is acquired, through self-study, lectures or e-learning services. The hours are however meant to reflect an average spent on well-proven and efficient learning/teaching principles, such as employed by e.g. universities and colleges. Thus a candidate who wants to document real and non-formally acquired competence may have spent substantially more time e.g. learning by experience. The table gives an overview of how study time might typically be distributed among syllabus modules and categories. Within each category, a number of topics. The collection of topics that cover the main aspects of each category. Plan: This knowledge area addresses the analysis of ICT needs and planning the usage of ICT. The knowledge area is tightly linked to business processes and defining ICT needs in terms of business strategies. Traditional business elements such as return on investment, risk and financing are important elements of the knowledge area. Plan, looks at organisations and their use of IT, both as an enabler for effective Information Systems and as a platform for innovation. The module requires the candidate to have an thorough understanding of organisations, their strategies and their business processes, as well as the global trends and opportunities which are involved. The candidate shall recognise the main issues related to the management of IT, such as selecting the appropriate technology, or choosing between in-house systems development or outsourcing. The candidate shall also be able to justify IT investments and know about some of the legal and ethical aspects of IT. He / She shall be aware of the requirement for a professional approach to project management and quality assurance. The candidate shall also appreciate the importance of team building and effective communication when presenting the case for change within the organisation. There exists an element of choice with regard to these parts. One or more can be excluded or applied to specific roles within the organization (e.g. the “Plan” is particularly suitable for the management role, whereas “Built” and “Operate” are more suitable for technical positions). Presentation and Communications Techniques Network Management Legal & Ethical Issues Service Delivery & Support 12 12

Plan Knowledge Area PLAN This knowledge area addresses the analysis of ICT needs and planning the usage of ICT. PLAN Use & Management of Information Systems Organizations & their Use of IT Management of IT Organizational Types & Structures Measuring the Value of IT The Role of IT in Information Processing within an Organization The Global Networked Economy Internal & External Environment Project Management Business Plan Presentation & Communications Techniques The Core level provides students with a solid foundation for all types of IT related work. It gives a broad knowledge of the fundamental aspects of IT. Core level requires the successful completion of three exams corresponding to the Plan, Build and Operate Knowledge Areas. The syllabus is the instrument used to describe the knowledge IT areas and a number of outcomes for each topic listed in the syllabus. The outcomes state what an individual should be able to describe or performe, once a topic has been mastered. The syllabus consists of 3 knowledge areas (modules) Within each module, a number of categories. A category is conceptually homogeneous subject matter. There will tipically be 5-10 categories per module. The typical study time for all of the core syllabus is set to 400 hours. Study time is defined as the time spent by the student in acquiring the competence, regardless of how this is acquired, through self-study, lectures or e-learning services. The hours are however meant to reflect an average spent on well-proven and efficient learning/teaching principles, such as employed by e.g. universities and colleges. Thus a candidate who wants to document real and non-formally acquired competence may have spent substantially more time e.g. learning by experience. The table gives an overview of how study time might typically be distributed among syllabus modules and categories. Within each category, a number of topics. The collection of topics that cover the main aspects of each category. Plan: This knowledge area addresses the analysis of ICT needs and planning the usage of ICT. The knowledge area is tightly linked to business processes and defining ICT needs in terms of business strategies. Traditional business elements such as return on investment, risk and financing are important elements of the knowledge area. Plan, looks at organisations and their use of IT, both as an enabler for effective Information Systems and as a platform for innovation. The module requires the candidate to have an thorough understanding of organisations, their strategies and their business processes, as well as the global trends and opportunities which are involved. The candidate shall recognise the main issues related to the management of IT, such as selecting the appropriate technology, or choosing between in-house systems development or outsourcing. The candidate shall also be able to justify IT investments and know about some of the legal and ethical aspects of IT. He / She shall be aware of the requirement for a professional approach to project management and quality assurance. The candidate shall also appreciate the importance of team building and effective communication when presenting the case for change within the organisation. There exists an element of choice with regard to these parts. One or more can be excluded or applied to specific roles within the organization (e.g. the “Plan” is particularly suitable for the management role, whereas “Built” and “Operate” are more suitable for technical positions). Business Processes Legal & Ethical Issues IS Support for Organizational Management Collaborative Technology Computer Based Training & e-Learning The Information Society 13 13

Build Knowledge Area BUILD Development & Implementation of Information Systems Systems Development Process & Methods Data Management & Databases Programming System development lifecycles User Interface & Web Design User centred analysis and development This Knowledge area encompasses the traditional technical aspects of design, specification, development, testing, integration and deployment of IT systems. It requires the candidate to understand the systems development lifecycle, to know about the typical development process and be aware of recent software development trends RAD approaches to the system development lifecycle ........ The Core level provides students with a solid foundation for all types of IT related work. It gives a broad knowledge of the fundamental aspects of IT. Core level requires the successful completion of three exams corresponding to the Plan, Build and Operate Knowledge Areas. The syllabus is the instrument used to describe the knowledge IT areas and a number of outcomes for each topic listed in the syllabus. The outcomes state what an individual should be able to describe or performe, once a topic has been mastered. The syllabus consists of 3 knowledge areas (modules) Within each module, a number of categories. A category is conceptually homogeneous subject matter. There will tipically be 5-10 categories per module. The typical study time for all of the core syllabus is set to 400 hours. Study time is defined as the time spent by the student in acquiring the competence, regardless of how this is acquired, through self-study, lectures or e-learning services. The hours are however meant to reflect an average spent on well-proven and efficient learning/teaching principles, such as employed by e.g. universities and colleges. Thus a candidate who wants to document real and non-formally acquired competence may have spent substantially more time e.g. learning by experience. The table gives an overview of how study time might typically be distributed among syllabus modules and categories. Within each category, a number of topics. The collection of topics that cover the main aspects of each category. Plan: This knowledge area addresses the analysis of ICT needs and planning the usage of ICT. The knowledge area is tightly linked to business processes and defining ICT needs in terms of business strategies. Traditional business elements such as return on investment, risk and financing are important elements of the knowledge area. Plan, looks at organisations and their use of IT, both as an enabler for effective Information Systems and as a platform for innovation. The module requires the candidate to have an thorough understanding of organisations, their strategies and their business processes, as well as the global trends and opportunities which are involved. The candidate shall recognise the main issues related to the management of IT, such as selecting the appropriate technology, or choosing between in-house systems development or outsourcing. The candidate shall also be able to justify IT investments and know about some of the legal and ethical aspects of IT. He / She shall be aware of the requirement for a professional approach to project management and quality assurance. The candidate shall also appreciate the importance of team building and effective communication when presenting the case for change within the organisation. There exists an element of choice with regard to these parts. One or more can be excluded or applied to specific roles within the organization (e.g. the “Plan” is particularly suitable for the management role, whereas “Built” and “Operate” are more suitable for technical positions). Object oriented approach to systems analysis Software Engineering Principles ......... 14 14

Operate Knowledge Area Operation & Support of Information Systems Computing Components & Architecture Operating Systems Computer Hardware Selection and Management Communications & Networks Operating Systems Distributed Computing Architecture Network Services Resource Sharing Wireless & Mobile Computing Operating System tailoring Network Management Operating Systems security Service Delivery & Support The Core level provides students with a solid foundation for all types of IT related work. It gives a broad knowledge of the fundamental aspects of IT. Core level requires the successful completion of three exams corresponding to the Plan, Build and Operate Knowledge Areas. The syllabus is the instrument used to describe the knowledge IT areas and a number of outcomes for each topic listed in the syllabus. The outcomes state what an individual should be able to describe or performe, once a topic has been mastered. The syllabus consists of 3 knowledge areas (modules) Within each module, a number of categories. A category is conceptually homogeneous subject matter. There will tipically be 5-10 categories per module. The typical study time for all of the core syllabus is set to 400 hours. Study time is defined as the time spent by the student in acquiring the competence, regardless of how this is acquired, through self-study, lectures or e-learning services. The hours are however meant to reflect an average spent on well-proven and efficient learning/teaching principles, such as employed by e.g. universities and colleges. Thus a candidate who wants to document real and non-formally acquired competence may have spent substantially more time e.g. learning by experience. The table gives an overview of how study time might typically be distributed among syllabus modules and categories. Within each category, a number of topics. The collection of topics that cover the main aspects of each category. Plan: This knowledge area addresses the analysis of ICT needs and planning the usage of ICT. The knowledge area is tightly linked to business processes and defining ICT needs in terms of business strategies. Traditional business elements such as return on investment, risk and financing are important elements of the knowledge area. Plan, looks at organisations and their use of IT, both as an enabler for effective Information Systems and as a platform for innovation. The module requires the candidate to have an thorough understanding of organisations, their strategies and their business processes, as well as the global trends and opportunities which are involved. The candidate shall recognise the main issues related to the management of IT, such as selecting the appropriate technology, or choosing between in-house systems development or outsourcing. The candidate shall also be able to justify IT investments and know about some of the legal and ethical aspects of IT. He / She shall be aware of the requirement for a professional approach to project management and quality assurance. The candidate shall also appreciate the importance of team building and effective communication when presenting the case for change within the organisation. There exists an element of choice with regard to these parts. One or more can be excluded or applied to specific roles within the organization (e.g. the “Plan” is particularly suitable for the management role, whereas “Built” and “Operate” are more suitable for technical positions). This knowledge area addresses installation, supervision and maintenance of ICT. Typical domains are network management, upgrading, support functions etc. 15 15

EUCIP Core – Gli Esami Syllabus ed esami in lingua inglese (consentito uso vocabolario) 45 domande per area Pianificazione, Realizzazione ed Esercizio 90 minuti per ogni test Soglia superamento di ogni test al 60% (Esaminatori 70%) Sistema automatico di erogazione esami Atlas

EUCIP Core – Esempio domanda Plan Which of the following provides a structured way of examining the characteristics of a business with a view to enhancing its strategy? MBO (Management by Objectives) BPR (Business Process Reengineering) SWOT (Strengths, Weaknesses, Opportunities and Threats) TQM (Total Quality Management)

EUCIP Core – Esempio domanda Build What would be the output from the following EPL code? n = 2; if (n > 0) for (i = 0;i < n; i = i + 1) if (i > 0) printf(i) else printf("Terminate"); 1 2 1 0 1 2 Terminate 1

EUCIP Core – Esempio domanda Operate Why is there a Domain Name System in addition to the IP numbering scheme? There are not enough IP addresses available Domain names are easier to memorise and allow simpler migration of services A lot of companies reserved domain names when the Internet started Every country needs its own part of the Internet

EUCIP Core – Materiale didattico

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