Flavio Fontana Usability Lab ENEA, University of Rome, Italy Ferrara, EXPO e-Learning 2005 NETSEMINAR& MATRIX 3 An Advanced e-Learning Platform to Manage Virtual Courses and Multimedia

First dimension: distance teaching First dimension: distance teaching We started by postulating that the universe of instruction consisted of two families of teaching behaviors, which we referred of two families of teaching behaviors, which we referred to as “contiguos teching” and “distance teaching”. to as “contiguos teching” and “distance teaching”. Second dimension: learner autonomy Indipendent study Second dimension: learner autonomy Indipendent study Michael G. Moore University of Wisconsin Michael G. Moore University of Wisconsin

Formazione a distanza distance learning Formazione aperta a distanza open distance learning

Le generazioni della FAD I corrispondenza II radio, tv, computer (CBT) III rete (Internet), web-db (WBT) IV piattaforme e-learning (ILS, LMS) L’integrazione tecnologica e oltre

La FAD e la pmi Di fatto la formazione a distanza era presentata, e si presentava, come sostitutiva di metodologie didattiche e di un modo di apprendere completamente basato sull’interazione in presenza. Sembrava emergere una supremazia del “virtuale” sul reale che avrebbe cambiato radicalmente non soltanto il nostro modo di insegnare e apprendere, ma anche il nostro modo di lavorare (telelavoro), …. e il mondo di produrre ricchezza delle aziende.

La FAD e la pmi “l’incapacità della piccola e media impresa di garantire percorsi formativi adeguati alle proprie figure professionali per il mantenimento e la riqualificazione delle profili di competenza. La piccola e media impresa si dimostra spesso poco interessata alle attività formative perché troppo impegnata nel rispondere alle continue sfide di mercato e nell’evitare rallentamenti della propria attività produttiva. La possibilità per profili professionali omogenei di trovare nella rete telematica dei luoghi d’incontro e condivisione può rappresentare l’occasione per mantenere aggiornato il proprio bagaglio di competenze senza per questo impattare sul bilancio aziendale. ”

La FAD e la pmi la necessità di rafforzare l’employability dei professionals che, per garantirsi delle future chance di impiego in un mercato del lavoro che premia chi è dotato di maggiori competenze, si trovano a fronteggiare in prima persona l’onere di una formazione continua e personalizzata. i limiti dell’offerta formativa che non è in grado di rispondere a prezzi sostenibili dalla domanda alle pressanti richieste di una formazione. (Luca De Pietro ISFOL) Gestire la complessità dei sistemi di e-learning, ovvero, l’-e-learning come sistema complesso. (Guglielmo Trentin, CNR, Trento)

Internet & e-learning Fonte: Computer Industry Almanac Inc, July 2004 Nel primo semestre del 2004 si contano nel mondo circa 285 milioni di host e una crescita del 50% registrata nell’ultimo anno. L’Italia è al terzo posto con 7,5 milioni di host, dopo USA e Giappone. Host Internet Utenti Internet Aree Geografiche Utenza Mercato

Internet & e-learning Utenti italiani in migliaia (Eurisko, 2004) 934 milioni di utenti Internet stimati nell’anno ,35 miliardi di utenti Internet previsti nell’anno L’Italia ha 14 milioni di utenti Internet nel Host Internet Utenti Internet Aree Geografiche Utenza Mercato

Internet & e-learning Paesi nel mondo con più di tre milioni di host (2004) Gli Stati Uniti sono di gran lunga il paese in cui Internet è più diffuso Si prevede nei prossimi anni una grande diffusione nei paesi emergenti quali Cina ed India Host Internet Utenti Internet Aree Geografiche Utenza Mercato

Internet & e-Learning Utenti Internet per età e target dell’e-learning I giovani tra i 25 e i 34 anni costituiscono ancora la maggioranza della popolazione internet Due terzi delle persone online hanno un livello scolastico medio- superiore o universitario Host Internet Utenti Internet Aree GeograficheUtenza Mercato

Il mercato dell’e-learning Nord America Europa Italia Fonte: IDC - Dati in milioni di dollari

Internet & e-learning Quote di Mercato e-learning in Italia (fonte anee/assinform) Il mercato dell’e- learning in Europa passerà dai 457 milioni di euro del 2000 a 3,6 miliardi di euro entro il (Cedefop, 2003) In Italia, il mercato dell’e-learning passerà dal valore di 19 milioni di euro ad un valore di 297 milioni di euro, con un tasso di crescita medio annuo pari al 59% Host Internet Utenti Internet Aree Geografiche UtenzaMercato

Il mercato dell’e-learning

Le principali piattaforme di e-learning PiattaformaSito Web LMS Docentwww.docent.com Sabawww.saba.com Soltrawww.solstra.com TeamScapewww.teamscape.com WebCTwww.webct.com Lotus Learning Space (ibm) Blackboardwww.blackboard.com Intralearnwww.intralearn.com Usability Testing

Piattaforme open source più diffuse PIATTAFORME OPEN SOURCESITO WEB ACOLAD - Università di Coloniahttp:// ADA - Lynx (Italia) Adept - Atanas Tchobanov (Francia - Russia) Nino Vessella (Italia) (ver.Vessella) aTutor - Università di Torontohttp:// Chirone - Università di Padovahttp:// one.html Claroline - Università di Lovaniohttp:// Classweb - EUCLA sschttp://classweb.ucla.edu/ Eledge – Università di Utahhttp://eledge.sourceforge.net/ Fle3 - Università d'Arte di Helsinkihttp://fle3.uiah.fi/index.html Freestyle Learning - Università di Münsterhttp:// ILIAS - Università di Coloniahttp:// - MIT’s Sloan School of Managementhttp:// Maes3 – Linkommhttp://sourceforge.net/projects/maes3 MANHATTAN – U.S.A. Moodle - Martin Dougiamas (Australia) OPENUSS – Germaniahttp://openuss.de RearSite - Università di Renneshttp://listes.cru.fr/rs/fd/index.html.fr

Matrix 3 (M3) is an innovative platform to provide web based information and communication services for cooperative works in e-learning environments. During the design phase, before the Matrix 3 platform implemetation, studies (Technology, Functionality, Standards and Infrastructure) have been done. Matrix [ED-Media 2002,], Matrix 2, E-LEARN 2003, Matrix 3 ED-Media 2004 – 2005 and e-Learning EXPO 2004 Unife- CARID]. An new Matrix 3 data model, user-oriented, has been defined. RESEARCH ACTIVITY Matrix 3 Platform Portal ( Web) LMS, LCMS VMS, VCMS Administration Module Event Management Collaborative Tools Assessment, Test, Quest DBMS Media Center, Multimedia Advanced Visual Interface VC Simulation Environment

The aim of the M3 Project is to reach a conceptual validation of methodologies, platforms and technologies supporting the integration, validation and programming, over a distributed environment, of complex systems composed of heterogeneous and distributed virtual courses (VC). MATRIX 3 - e-Learning Application Scenario e-learning core system Student - Teacher

MATRIX 3 It manages data, information and multimedia to provide the integration between Web and distributed databases by means of a set of functional modules. It manages data, information and multimedia to provide the integration between Web and distributed databases by means of a set of functional modules. Matrix 3 has a dynamic web site system, AWM, finalised to the functional aspects of a e-learning platform. Matrix 3 has a dynamic web site system, AWM, finalised to the functional aspects of a e-learning platform. It is based on a user-friendly web interface. It is based on a user-friendly web interface.

MATRIX 3 USER IDENTIFICATION & CLASSIFICATION User classes identification and classification User working-groups management for requirements definition and usability testing User technical resources identification

User classes a)Generic user and visitor (randomly access to the system); b)Professional user (frequently access to course, information and services. Generally students/teachers and tutors); c)Experienced user (frequently access to data and services, detailed exploration of data). Staff user belongs to this category. MATRIX 3 USER IDENTIFICATION & CLASSIFICATION

Frequency of use Computer familiarity Computer software expertise User mental abilities User physical abilities and skill MATRIX 3 USER CLASSIFICATION CRITERIA

User requirements a)General requirements (access to the system through the Web, use of the Net to study, easy to use, efficency, effectiveness, robustness, modularity, portability, etc.); b)Functional requirements (use of mouse, online authoring system, access to management and enquiry functions, real-time and asinchronous communications, dynamic web page editor and multimedia result display, etc.); c)Technical requirements (active environment, networks, multi-language, integration with distributed multimedia database). MATRIX 3 - USER REQUIREMENTS

MATRIX 3 - META ENTITIES & RELATIONSHIPS USER USER COMPANY/University COMPANY/University COURSE COURSE M3 M3 COMPANY USER COURSE MATRIX 3 Meta Schema Welcome Welcome Project & General info Project & General info News, Newsletter, Forum News, Newsletter, Forum Documentation (WBDMS) Documentation (WBDMS) Media Center & Multimedia Media Center & Multimedia Course and Seminar & Network Services (NETSEMINAR) Course and Seminar & Network Services (NETSEMINAR) Administration tool-services (REGICOMM, SELECTA, SENDER) Administration tool-services (REGICOMM, SELECTA, SENDER) Partners information (LINKS, SPOT), etc. Partners information (LINKS, SPOT), etc.

a)Monitor resolution; b)Screen subdivision in 5 functional areas (3*5 cells); c)Vertical thematic subdivision. Each thematic area is divided horizontally; d)Predefined matrix structure. The information are contained into the cells; e)Information retrieval from related databases; The web-db integration is based on: Matrix 3 - WEB SITE STRUCTURE

MATRIX 3 - WEB SITE STRUCTURE The web-db integration is based on: a)Monitor resolution; b)Screen subdivision in 5 functional areas (3*5 cells); c)Vertical thematic subdivision. Each thematic area is divided horizontally; d)Predefined matrix structure. The information are contained into the cells; e)Information retrieval from related databases;

Home Page Welcome Home Page Welcome Project Information Project Information General Information General Information Cyber Enterprise Cyber Enterprise Target Groups Target GroupsNews Multimedia Network Services Network Services a ODL Courses User Regisration Access ODL Courses User Regisration Access Utilities Users / DBs Forum & Audio Chat Depliant Calendar,FAQs Links 9 Trailer Video Flash Technical Sections Customer Sections Partners Technical Info Partners Technical Info 31 Catalog Conferences Public Doc Public Doc MATRIX 3 - WEB SITE MAP Netseminar & NetLesson Netseminar & NetLesson Staff Courses Docents Registration Selection Newsletter Documentation Management Courses Docents Registration Selection Newsletter Documentation Management

CORE It is the main module. It manages the web-db integration and web site structure Matrix 3 - MODULES CORE NEWS MULTIMEDIA LOGIN/ REGISTRA TION MANAGER WBDMS HOME PAGE MANAGER NET SEMINAR PUBLICATIONS CONFERENCES HTML, XML IVQSS NLS ON-LINE COURSES SI.A. NET LESSON

CORE NEWS MULTIMEDIA LOGIN/ REGISTRA TION MANAGER WBDMS HOME PAGE MANAGER NET SEMINAR PUBLICATIONS CONGRESS HTML, XML IVQSS NLS ON-LINE COURSES SI.A. NET LESSON Matrix 3 - MODULES NET SEMINAR/LESSON NET SEMINAR/LESSON It manages all information about the seminar and lesson and their visualization (video and slides included) It manages all information about the seminar and lesson and their visualization (video and slides included) Functions: sinchronous and asinchronous video streaming sinchronous and asinchronous video streaming sinchronous and asinchronous video streaming sinchronous and asinchronous video streaming seminar / sesson data set seminar / sesson data set seminar / sesson data set seminar / sesson data set sinchronous and asinchronous slide visualization / course links sinchronous and asinchronous slide visualization / course links sinchronous and asinchronous slide visualization / course links sinchronous and asinchronous slide visualization / course links on-line questions on-line questions on-line questions on-line questions NET SEMINAR DEMO

CORE NEWS MULTIMEDIA LOGIN/ REGISTRA TION MANAGER WBDMS HOME PAGE MANAGER NET SEMINAR PUBLICATIONS CONGRESS HTML, XML IVQSS NLS ON-LINE COURSES SI.A. NET LESSON Matrix 3 - MODULES New Java NetSeminar NetLesson New Java NetSeminar NetLesson A new virtual environment to manage and disseminate seminar and lesson with an advanced e-learning platform A new virtual environment to manage and disseminate seminar and lesson with an advanced e-learning platform

Usability Lab Multimedia Productions Presentations Interviews Videos Trailers (L)Trailers Ulab Server Pinnacle Card Multimedia Real Server Osprey Card Web Seminar Server MATRIX Experimental Platform ODL FAD Web Site, Courses FOTOVinst Matrix 3 - Matrix 3 - Global Multimedia Specifications

Multimedia Design Methodology Phase 1 Phase 2 Storyboard based on sequencing ideas Real scenario production (E-learning oriented) Usability testing (Direct observation, etc.) Video acquisition Video editing & Hypertextual Lesson integration Video optimisation and selection Video testing Matrix 3 - Matrix 3 - Global Multimedia Specifications

Parameters (End User Oriented) Parameters (End User Oriented) Video Windows Size 240X X X240 Video Windows Size Connection rate kps Connection rate kps File size MB File size MB Audio Audio Compression Compression Video file Format Video file Format Video Resolution Video Resolution 240X192 pixels – Full screen Matrix 3 - Matrix 3 - Global Multimedia Specifications

PC1PC2PCn Users Internet Remote access 56Kps Web-cam Real server Real producer Real player Digital TLC 56Kps Ulab PC Laptop U1U2Un Kps Sinchronous/Asinchronous Streaming Matrix 3 - Matrix 3 - Global Multimedia Specifications

Internet network Multimedia Class Room Ulab Server MM Repository Real Server End User (Home, Office, etc.) Expert Remote access via modem 56 kps Matrix 3 - Matrix 3 - Global Multimedia Specifications Sinchronous/Asinchronous Classrom Systems Internet network Multimedia Class Room kps M.E.S. Java MM Module

COURSES Matrix 3 - MODULES CORE NEWS MULTIMEDIA LOGIN/ REGISTRA TION MANAGER WBDMS HOME PAGE MANAGER WEB SEMINAR PUBLICATION CONGRESS HTML, XML IVQSS NLS COURSES It manages all couses in terms of: It manages all couses in terms of: user registration (REGICOMM); user registration (REGICOMM); user registration (REGICOMM); user registration (REGICOMM); Tutor/student communications (SELECTA, SENDER, ADAM); Tutor/student communications (SELECTA, SENDER, ADAM); Tutor/student communications (SELECTA, SENDER, ADAM); Tutor/student communications (SELECTA, SENDER, ADAM); course structure (Training Modules lessons, video, interviews, index, date/time, etc.); course structure (Training Modules lessons, video, interviews, index, date/time, etc.); course structure (Training Modules lessons, video, interviews, index, date/time, etc.); course structure (Training Modules lessons, video, interviews, index, date/time, etc.); Iconic Authoring System; Iconic Authoring System; Iconic Authoring System; Iconic Authoring System; Experimentations and Simulations; Experimentations and Simulations; Experimentations and Simulations; Experimentations and Simulations; Tests; Tests; Tests; Tests; Internal Course Modules; Internal Course Modules; Internal Course Modules; Internal Course Modules; Other Integrated services. Other Integrated services. Other Integrated services. Other Integrated services.Consolle NEWS Partecipants Calendar Documentation CHAT/FORUM WORKSPACE Tests Dynamic LINKs

Matrix 3 - MODULES COURSE STRUCTURE THEMATICS COURSE 1 MODULE 1 LESSON 1 UNIT 1 UNIT n LESSON n MODULE n COURSE n MDS SEMINAR

CORE NEWS MULTIMEDIA LOGIN/ REGISTRA TION MANAGER WBDMS HOME PAGE MANAGER NET SEMINAR PUBLICATIONS CONGRESS HTML, XML IVQSS NLS COURSES SI.A. NET LESSON Matrix 3 – Java MODULES M E S M E S JNetSeminar & JNetLesson _______________ JNetSeminar & JNetLesson _______________ Media Server and Data Server Media Server and Data Server

Matrix 3 - Java Platform Application Scenario MES Multimedia Educational System

Matrix 3 - Java Platform Application Scenario WEB-Based E-learning Matrix 3 Platform NetSeminar NetLesson JNetSeminar JNetLesson

Matrix 3 - Java Platform Application Scenario

Matrix 3 – JNetSeminar/JNetLesson Modality of video-communication : Streaming audio/video online (asynchronous) Streaming audio/video real-time one to many (realtime/unidirectional) Streaming audio/video real-time many to many (realtime/bidirectional)

Existing Applications NetMeeting, a product developed from Microsoft Corporation(audio and video conference, chat, virtual blackboard and sharing of applications) NetShow, an application developed from Microsoft to make the streaming of multimedia data contained in World Wide Web RealVideo, one technical of streaming produced from RealNetworks (unicast, multicast) OpenPhone, video-communication based on the H323 protocol

JNETSEMINAR WEBLINK LOGIN JEDITOR SIA JNETLESSON VIDEO CONFERENCE n-n VIDEO CONFERENCE 1-1 WEB MES It is the main module, that it allows to the recording to the system and download the the application VIDEO CONFERENCE 1-n Matrix 3 – JNetSeminar/JNetLesson Modules

JNETSEMINAR WEBLINK LOGIN JEDITOR SIA JNETLESSON VIDEO CONFERENCE n-n WEB MES VIDEO CONFERENCE n n-m Module for the bidirectional videocomunication one to many VIDEO CONFERENCE 1-1 VIDEO CONFERENCE 1-n Matrix 3 – JNetSeminar/JNetLesson Modules

Main architecture Client Data Server DB Access file e dir. Intranet ENEA firewall Internet Media Server Client Matrix 3 – JNetSeminar/JNetLesson

Data Server Area Port Area users Area messages Matrix 3 – JNetSeminar/JNetLesson

Media Server Video preview Media player Recorder capture Streaming File Streaming Realtime: 1-n Matrix 3 – JNetSeminar/JNetLesson

JNetSeminar/JNetLesson Client Data Server DB Access file e dir. Manager (Staff) Module Docent/Speacker Module Viewer Module Student

Manager Module This page has been structured in two thematic areas Area list entity Details entity JNetSeminar/JNetLesson Client

Docent/Speacker Module This page has been structured in three thematic areas : Area seminaries Details Slide Area Chat JNetSeminar/JNetLesson Client

JNetSeminar Viewer Module This page has been structured in four thematic areas : Area Video Area Seminaries Area Slide Area Chat

JNetLesson Functionality JEditor Small module for students to takes comments and notes about the lesson. It offers the main functions of a common text editor: to write a new document to open a document to save it etc.

WhiteBoard The WhiteBoard module is a experimental prototype of shared blackboard that it allows to design, to write and to save images. JNetLesson Functionality

Alfa Netseminar Home page

Alfa Netseminar Web Interface NETSEMINAR Alfa (ENEA, Matrix) NETSEMINAR University NETSEMINAR Enterprise NETSEMINAR International JNetSeminar, versione Java,

Alfa Netseminar Funzioni di Ricerca, Gestione e Visualizzazione Funzione di streaming (MEDIA CENTER) Repository multimediale Database distribuito & Lavoro cooperativo Multisessione Strutturazione in seminario, sessione/i, intervento/i, presentazione Cliccando user registration si avvia la procedura di registrazione

Alfa Netseminar Registrazione – Profili utente

Alfa Netseminar Username e password Effettuare il login nell’apposita sezione

Alfa Netseminar L’Elenco dei seminari disponibili, sia in diretta che in differita

Alfa Netseminar Una volta selezionato il seminario di interesse appare una schermata con: Il video e le slides dell’intervento

Alfa Netseminar Inoltre è possibile Visualizzare tramite gli appositi link la presentazione originale È inoltre possibile inviare tramite una chat alcune domande al relatore

Alfa Netseminar Infine, per quanto riguarda gli interventi precedentemente registrati, è possibile avere la funzione di sincronizzazione delle slide

NETSEMINAR - Experimental Results (Usability Testing) FUNZIONALITY Chat Slide Manag. Slide Synchronization Visual Interface Video Manag. Contextual Menu Hierachical Menu User evaluation Performance Portability Robustness Lead usability test on three groups of customers : Group A – end users Group B – expert customers Group C – administrators

Integrated management of a video-conference for 1 to many, 1 to 1, many to many in net to wide band Designed of advanced collaborative instruments (designer tools, remote controll classroom system, multimedia repository management, etc.) Videocommunication with final users connected with low speed rate (56 – 450 Kbps, 1-3 Mbps) Stand-alone advance functions to client versus server communication for consultation of the study materials in online and offline modality JNetLesson Future Functionality

Matrix 3 - REAL SCENARIO ENEA and University (Rome, Ferrara, CARID, etc.)(Phase 1) Small and Middle Enterprises (Phase 2) Elementary and Secondary School (Phase 3, May 2004) 30 Courses (Energy, Biotechnology, Envirnoment, Computer Science, New Technologies, Materials, etc). 50 Seminars More users registered ( ); 10 new courses 5 National Partnerships 2 European WGs 4 European Research Projects and 2 National Programmes

Il Nuovo Portale di Matrix 3 New

L’interfaccia di NetLesson - Video Lezioni NetLesson Video lezione di un Corso

L’interfaccia di Matrix 3 – Servizi Servizi Telematici di gestione della Piattaforma Matrix 3

FUTURE Virtual World 3D Internal Space: Reception Info Point E-Learning Course

Virtual World 3D Internal Space: Meeting Point Didactical Documentation

Virtual World 3D Internal Space: Classroom Video Blackboard Desk Other

Virtual World 3D Internal Space: Real presence Avatar Socio Cognitive I. Agent

Virtual World 3D Usability Module D S1S1S1S1 DA SA 1 SA 2 Docent & Student Avatar Communication

Virtual World 3D Classroom structure, Avatar Docent and Student presence DA SA 1 SA 2 Wrml interfacing, Event and User Database Avatar (user) interaction and communication

Virtual World 3D Avatar configuration

MATRIX 3 – Advanced E-Learning Platform Contact us:

End of the presentation Thank you for your kind attention! Thank you for your kind attention!