© 2010 IBM Corporation IBM Smarter Cities 2012 Ferdinando Pollice

© 2010 IBM Corporation Le Città sono diventate il cuore del dibattico economico e politico degli ultimi anni. Water Municipalities lose as much as 20% of their water through leaks. A blackout in the Northeast of the US affected over 55 million people. TransportEnergy A major traffic jam in China caused gridlock for 60 miles and lasted ten days Urban population growth expected to continue The city criticalities, will be stressed even more with the growing population and the aging infrastructure Its time to act !

© 2010 IBM Corporation I building block della strategia Smart City poggiano su 3 pilastri 3 Instrument the Physical World New Data Interconnect for Business Context Derive Intelligence through Industry-specific Analytics New Insights Business Intelligence & Performance Management Advanced Analytics and Optimization Asset Optimization Supply Chain Optimization Production Process Optimization Physical Infrastructure Il mondo fisico si fonde con quello digitale …generando valore

© 2010 IBM Corporation 44 Telefoni e telecamere consnetono di documentare incidenti, danni, criminalità 1 billion RFID tags installate nellintero eco-sistema 30 billion Delle nuove automobili conterrà dispositivi in grado di registrare informazioni di viaggio 85% InstrumentedInterconnectedIntelligent Oggi siamo in grado di raccogliere informazioni praticamente da ogni cosa

© 2010 IBM Corporation Public Safety Government Administration Education Healthcare Transportation Energy & Utilities Social Services Governance Turismo e Beni Culturali Una città più intelligente è in grado di interconnettere sistemi e servizi, governandoli in modo integrato e incontrando le esigenze di Cittadino, Sfide Crescita popolazione : Anziani Immigrati Flussi Turistici Riduzione risorse Rischi ambientali Opportunità Diffusione tecnologie : Mobilità Rete Sensori Sostenibilità Federalismo, nuovo codice PA, Fondi Europei

© 2010 IBM Corporation Tuttavia gli Amministratori cittadini si trovano a lottare giornalmente con esigenze spesso contrapposte Structural / TacticalStrategical Vision Road bumps Traffic Congestion Pollution Aging Infrastructures Security Citizens complain Transportation Environment Citizen Services Governance Competitiveness Bottom line its a funds and focus contention VS

© 2010 IBM Corporation 77 Nella realtà odierna, lo sviluppo, la pianificazione e la gestione, non può prescindere da un elevato livello di collaborazione tra il Governo, lAmministrazione Locale e la Comunità GOVERNMENT Energy LaborState Agriculture Commerce Defense Housing Justice Education Healthcare Treasury Transportation GOVERNMENT 20 TH CENTURY GOVERNMENT21 ST CENTURY GOVERNMENT Non-government Organizations Universities Private SectorCommunities Other Countries and Governments

© 2010 IBM Corporation Una città è costituita da Sistemi interdipendenti e quando parliamo di sostenibilità ambientale questa interazione è ancora più forte. Sarà quindi necessario sviluppare una visione complessiva del problema che includa tutte le componenti : acqua, traffico, energia. Water Energy Chemicals Carbon emissions Congestion Public transportation Smart home Carbon emissions Energy sources Energy grid Energy Noise pollution Smart water Limpiego di tecnologie per il monitoraggio e la gestione consente di ottimizzare la disponibilità, la distribuzione, lutilizzo e la qualità dellacqua e dei Sistemi ad essa correlati Smart traffic E possibile usare modelli previsionali in tempo reale e sistemi di pagamento dinamici per ridurre la congestione del traffico con positivo impatto sui sistemi correlati Smart energy Lanalisi dei consumi puntuali consente di fornire prodotti e servizi personalizzati che aiutano a migliorare lefficienza a partire dalla sorgente di energia e giù lungo la rete fino allutente finale

© 2010 IBM Corporation 9 Effective public governance helps to strengthen democracy and human rights, promote economic prosperity and social cohesion, reduce poverty, enhance environmental protection and the sustainable use of natural resources, and deepen confidence in government and public administration. Organization for Economic Cooperation & Development Il pianeta è connesso : economicamente, socialmente e tecnicamente. I Governi devono pianificare e gestire problemi e sfide locali ma con la piena consapevolezza di quanto accade a livello globale.

© 2010 IBM Corporation Unapproccio smart alla sostenibilità deve necessariamente poggiare su alcuni principi basilari : Misurabilità Definizione Obiettivi ( Realistici ) Consenso e partecipazione Definizione Obiettivi Lamministrazione deve porsi obiettivi precisi numerici e temporali che consentano un chiaro riscontro sullo stato davanzamento del programma Consenso La popolazione e le istituzioni ( sia pubbliche che private) che afferiscono al territorio, devono, non solo condividere ma far propri gli obiettivi che la città si è posta. Una efficace comunicazione e la possibilità di accedere alle informazioni sui progressi è cruciale Misurabilità Lamministrazione deve definire quali parametri vuole mettere sotto controllo e, pre ciascuno di essi, misurare il valore corrente ( baseline) e poi instaurare un sistema di misurazione ( continuo o discreto) che permetta, nel tempo, la valutazione delle azioni intraprese I parametri saranno correlati ad altrettante azioni

© 2010 IBM Corporation Alcuni esempi di cose realmente fatte e funzionanti Patterns for Leveraging Information, Anticipating Problems, Coordinating Resources City of Dubuque real-time monitoring pilot achieves 6.6% decrease in water consumption over 9-week period Analyzing data to perform proactive maintenance, DC Water & Sewer Authority achieves ROI of 629% in 2 months Rio de Janeiro, automated alerts of changes in flood and landslide forecast to reduce reaction times in emergencies Las Vegas Metro Police turned to IBM for help in improving public safety through analyzing data to recognize patterns Utah Department of Workforce services accommodates a 50% increase in caseload Singapore Land Transport Authority can forecast traffic conditions up to 60 minutes into the future to help prevent traffic congestion Metropolitan Police (UK) utilized social network analysis to dismantle an organized crime group, making over 140 arrests with 70% conviction rate The City of Madrid Emergency Response Agency improves response time by 15% Model City Mannheim smart grid framework shifts up to 8% of energy demand to off- peak, and reduces consumer costs up to 5% Alameda County Social Services realizes $24 million in savings due to fraud and waste reductions, a 631% return on investment

© 2010 IBM Corporation The Bolzanos Living Safe project Abitare Sicuri/Sicheres Wohnen Nicola Palmarini Manager IBM Human Centric Solutions Center Europe 2012 Computerworld honor award

© 2010 IBM Corporation The Population Is Growing, with the Aged Representing a Greater Majority Source: New demographics shaping a prosperous future as countries age, Booz&Co, 2011

© 2010 IBM Corporation So what? Population ageing is already having major consequences and implications in all areas of day-to-day human life, and it will continue to do so. In the economic area, population ageing will affect economic growth, savings, investment and consumption, labour markets, pensions, taxation and the transfers of wealth, property and care from one generation to another. Population ageing will continue to affect health and health care, family composition and living arrangements, housing and migration. Second World Assembly on Ageing Madrid, Spain April 2002 The aging process of the population Bolzano: the average age has reached years. People aged 65 and over were 22.6% of the inhabitants of the city: one in five has more than65 years The aging index, which measures the ratio between young and old showed the value of 158.8:for every 100 young people there are 159 Ultra 65-year-olds The replacement index, which measures the ratio of the population about to exit the labor force and one that is about to enter is equal to every 100 people who are about to enter the workforce there are 148 who are out

© 2010 IBM Corporation Customer challenge Age Budget Pain 1: growht of a healthy aged community Today residents people in Bolzano over 75 years of age are 22,5% This data will grow double digit in the next 10 years with a peculiarity: due to modern cure methods most of this population will be healthy, so that the point is how to take care of a growing mass of users? Pain 2: budget and resources The City budget presumebly will remain the same. This means that in the next 10 years the city will not have anymore resources to care about, like cultural service or transportation because most of the budget will be invested to take care of the growing aging population. Pain 3: maintain a quality of services At the same time, the same amount of local operators will have to care about more and more people. This is due to the fact that an average healty person will suffer of side deseases like light dementia or pre- alzheimer or light cardiac pathologies. Furthermore, people will suffer from a pathology with no cure in the contemporary medical prescriptions: loneliness. Pain 4: extend services without extending the costs Is finally sustainable a figure in which as the resources remain the same is also possible to extend the number of assisted population?

© 2010 IBM Corporation Uniquely among care and support interventions, telecare can prevent or delay both the need for care, and the financial and personal costs of care provision: Telecare can prevent or delay the need for more complex interventions or deterioration in a persons condition; Telecare can be a more cost effective option for meeting care needs, potentially reducing the need for formal care; Telecare has also been shown to improve the quality of life of users, providing reassurance and peace of mind. The way to Smarter Care: telecare (IOC) Source: Telecare Ready: Creating a universal entitlement to telecare, James Lloyd, June 2011,

© 2010 IBM Corporation IBM Server IBM Server IBM Data Storage IBM Data Storage Evolino ZigBee Control Box ZigBee Control Box ASSB Bozen Control Room ASSB Bozen Control Room ASSB Bozen Patrol Personal ASSB Bozen Patrol Personal Evomobi Users Mobile Device Evomobi Users Mobile Device Macro components End-users home IBM Server Farm Remote coaching Bozen Social Service Office Relatives End-user on mobile HTTP (web dashboard) SMS & Notifications IBM MQTT IBM Lotus Expeditor MicroBroker IBM Lotus Expeditor MicroBroker

© 2010 IBM Corporation IBM Web Dashboard On line view of current situation of the environment accessible from a PC or mobile device via Internet with Web access

© 2010 IBM Corporation IBM Mobile Dashboard in Augmented reality Alerts and information also available with an augmented reality mobile dashboard application for workforce

© 2010 IBM Corporation The graph shows a correlation between the home occupant's sleep pattern, their daily routine and the safe level of carbon monoxide (CO) within their home. Having regular scheduled meals prove that the user is active and in good and healthy shape; He/she shows no loss of appetite. A missing reading or an irregular behaviour can show potential stomach diseases or digestive distrubances The CO level is very low and stable while the person is asleep and there is little or no activity in the home. The level of CO noticeably rises when the person wakes up and uses the kitchen for breakfast. The level drop again and rises around noon for lunch. The pattern is then repeated in the evening. #3 data vs other parameter CO then fall back to the very low level again once the occupant goes to bed at night. Source: IBM

© 2010 IBM Corporation The cognitive and motor skills of the participants have been verified by the results of 24 ex-ante tests (start of the project, the delivery device) and ex-post (end of project to withdraw devices) Both cognitive and motor skills prove that: 50% of participants showed an improvement or at least remained stable In particular, 80% of HomePC users showed an improvement Results related to Cognitive an motion capabilities Source: Comune di Bolzano, IBM, ASSB, Evocare

© 2010 IBM Corporation Grazie