Massimo de Cristofaro Head, New Methods for Training National School of Government Prime Ministers Office – Italy Softwares for Civil Servants Training.

Presentazione sul tema: "Massimo de Cristofaro Head, New Methods for Training National School of Government Prime Ministers Office – Italy Softwares for Civil Servants Training."— Transcript della presentazione:

1 Massimo de Cristofaro Head, New Methods for Training National School of Government Prime Ministers Office – Italy Softwares for Civil Servants Training Governance: Report & GES.FOR

2 Contents: Definitions of the matter Difficulties Annual Report on PA training, some figures Italian public training system Training process: analysis, SW tools

3 Contents: Definitions of the matter Training process: analysis, SW tools Difficulties Annual Report on PA training, some figures Italian public training system

4 Public Administration, some labels: to rule and protect the Community its activity has to be documented and transparent it works by means of laws, regulations, acts...

5 Public Administration, elements: contracts are established by public bodies at national level Civil Servants hiring through competitive selections training is both a need and a right training expenses are investments

6 Civil servants training: France 3,8% + 3,3% = 7,1%; UK 4,% training expenses should correspond to 1% of total salary (1994 public employment agreements)

7 Contents: Definitions of the matter Difficulties Annual Report on PA training, some figures Italian public training system Training process: analysis, SW tools

8 Contents: Definitions of the matter Difficulties Italian public training system Annual Report on PA training, some figures Training process: analysis, SW tools

9 Public SSPA Prime Minister Office Ministero Ministero Ministero Ministero Ministero Ministery TrainingSchool Train. Office Permanent Training Managers Organi dello Stato StateOrgans Managers Enti Autorità Enti Authorities Managers Entry Training Compet.Course SSPAL Formez LOCALGov. LOCALGov. LOCALGov. LOCALGov. ObservatoryReport

10 SSPA is a top-level training school for senior civil servants. It is part of Prime Ministers Office, with its own accounting and self- organising powers. Initial training/selection for new executives and permanent training are the most important missions for the SSPA. SSPA carries out the monitoring of training, through the Osservatorio on training needs, and the Annual Report on PA training; SSPA is a top-level training school for senior civil servants. It is part of Prime Ministers Office, with its own accounting and self- organising powers. Initial training/selection for new executives and permanent training are the most important missions for the SSPA. SSPA carries out the monitoring of training, through the Osservatorio on training needs, and the Annual Report on PA training; SSPA – Scuola Superiore PA:

11 SSPA headquarters are located in Rome Training projects and activities are held in its 5 offices of Bologna (Emilia-Romagna), Rome, Caserta-Royal Palace (Campania), Reggio Calabria (Calabria) and Acireale (Sicily). All the offices have a specialized library, some of them are also Centres of European Documentation SSPA's Study and Residential Centre is situated in one of the two elliptical semi-circles of the imposing Royal Palace in Caserta SSPA headquarters are located in Rome Training projects and activities are held in its 5 offices of Bologna (Emilia-Romagna), Rome, Caserta-Royal Palace (Campania), Reggio Calabria (Calabria) and Acireale (Sicily). All the offices have a specialized library, some of them are also Centres of European Documentation SSPA's Study and Residential Centre is situated in one of the two elliptical semi-circles of the imposing Royal Palace in Caserta SSPA – Scuola Superiore PA:

12

13 Contents: Definitions of the matter Difficulties Annual Report on PA training, some figures Italian public training system Training process: analysis, SW tools

14 Contents: Definitions of the matter Difficulties Annual Report on PA training, some figures Italian public training system Training process: analysis, SW tools

15 Italys civil servants training 2008 data SSPA for Central State administrations - realizes and prints the volume; Technical Table of Regions and Autonomous Provinces; Formez for Provinces and Municipalities; CoInFo for Universities system; Institute Guglielmo Tagliacarne for Chambers of Commerce; Monographies: Civil Service Department – PMO, ASFOR; ISFOL; AIF, etc.

16 838.192 civil servants listed in the survey; 537.904 of which in training in 2007 = 64,2%, all sectors over 12,5%; some sectors over 1% investment on salary mass, 0,75% average, PCM from 0,86 to 0,83%; Authorities from 1,6 to 1,28%, Regions at 0,89% mixed trends: expenditure: - 9 % ; participants in training + 20%; supplied hours: + 8,5%; attended hours + 3,1% 1.062.383 supplied hours, 4.215 hours each w-day

17 on line, server connection off line, stand alone PCs Data collection through software realized by SSPA: same kind of analysis for all Government levels: Central State, Regions, Cities, Chambers of Commerce, Universities

18 On line data collection: Q3:

19 On line data collection, Q3: Training Plans Training Plans

20 On line data collection, Q4 Economic Resources:

21 On line data collection, Q4 Resources for E-learning: E-learning Resources E-learning Resources

22 On line data collection: Courses details

23 2. ORGANIZZAZIONE E PERSONALE 2.1 Normativa pubblico impiego e contratti di lavoro 2.2 Metodologie gestione risorse umane 2.3 Normativa previdenziale 2.4 Progettazione organizzativa 2.5 Qualità del servizio 2.6 Formazione di formatori 2.7 Altro 2. ORGANIZZAZIONE E PERSONALE 2.1 Normativa pubblico impiego e contratti di lavoro 2.2 Metodologie gestione risorse umane 2.3 Normativa previdenziale 2.4 Progettazione organizzativa 2.5 Qualità del servizio 2.6 Formazione di formatori 2.7 Altro 3. MANAGERIALE 3.1 Project management 3.2 Valutazione progetti, analisi costi 3.3 Reingegnerizzazione processi 3.4 Stili di leadership 3.5 Processi di decisione 3.6 Tecniche normative 3.7 Altro 3. MANAGERIALE 3.1 Project management 3.2 Valutazione progetti, analisi costi 3.3 Reingegnerizzazione processi 3.4 Stili di leadership 3.5 Processi di decisione 3.6 Tecniche normative 3.7 Altro 4. COMUNICAZIONE 4.1 Normativa sulla comunicazione 4.2 Rapporti con lutenza 4.3 Attività e gestione degli URP 4.4 Attività degli Uffici Stampa 4.5 Attività di promozione e di immagine 4.6 Tecniche di comunicazione integrata 4.7 Altro 4. COMUNICAZIONE 4.1 Normativa sulla comunicazione 4.2 Rapporti con lutenza 4.3 Attività e gestione degli URP 4.4 Attività degli Uffici Stampa 4.5 Attività di promozione e di immagine 4.6 Tecniche di comunicazione integrata 4.7 Altro 5. ECONOMICO-FINANZIARIA 5.1 Normativa fiscale 5.2 Contabilità di Stato 5.3 Normativa e procedure sugli appalti 5.4 Gestione dei beni patrimoniali 5.5 Metodologia delle politiche di spesa 5.6 Analisi economica 5.7 Altro 5. ECONOMICO-FINANZIARIA 5.1 Normativa fiscale 5.2 Contabilità di Stato 5.3 Normativa e procedure sugli appalti 5.4 Gestione dei beni patrimoniali 5.5 Metodologia delle politiche di spesa 5.6 Analisi economica 5.7 Altro 6. CONTROLLO DI GESTIONE 6.1 Normativa sui controlli 6.2 Controllo direzionale 6.3 Definizione dei processi di pianificazione 6.4 Definizione del budget direzionale 6.5 Ruolo e funzioni del controller 6.6 Altro 6. CONTROLLO DI GESTIONE 6.1 Normativa sui controlli 6.2 Controllo direzionale 6.3 Definizione dei processi di pianificazione 6.4 Definizione del budget direzionale 6.5 Ruolo e funzioni del controller 6.6 Altro 7. INFORMATICA E TELEMATICA 7.1 Progettazione e gestione dei processi informatici 7.2 Office di base 7.3 Office avanzato 7.4 Specialista IT 7.5 Specialisti su applicativi standard 7.6 Specialisti su applicativi non standard 7.7 Altro 7. INFORMATICA E TELEMATICA 7.1 Progettazione e gestione dei processi informatici 7.2 Office di base 7.3 Office avanzato 7.4 Specialista IT 7.5 Specialisti su applicativi standard 7.6 Specialisti su applicativi non standard 7.7 Altro 8. LINGUISTICA 8.1 Corsi di base 8.2 Corsi avanzati 8.3 Corsi specialistici 8.4 Altro 8. LINGUISTICA 8.1 Corsi di base 8.2 Corsi avanzati 8.3 Corsi specialistici 8.4 Altro 9. MULTIDISCIPLINARE 9.1 Corsi per accesso alla dirigenza 9.2 Corsi-concorso per le varie qualifiche 9.3 Corsi di riqualificazione 9.4 Altro 9. MULTIDISCIPLINARE 9.1 Corsi per accesso alla dirigenza 9.2 Corsi-concorso per le varie qualifiche 9.3 Corsi di riqualificazione 9.4 Altro 10. INTERNAZIONALE 10.1 Istituzioni europee e internazionali 10.2 Strumenti normativi e di indirizzo 10.4 Rendicontazione dei progetti 10.5 Utilizzo dei fondi comunitari 10.6 Tecniche di negoziazione 10.7 Benchmarking e scambio di esperienze 10.8 Altro/ 10. INTERNAZIONALE 10.1 Istituzioni europee e internazionali 10.2 Strumenti normativi e di indirizzo 10.4 Rendicontazione dei progetti 10.5 Utilizzo dei fondi comunitari 10.6 Tecniche di negoziazione 10.7 Benchmarking e scambio di esperienze 10.8 Altro/ 11. TECNICO-SPECIALISTICA 11.1 Cultura 11.2 Istruzione 11.3 Sanità 11.4 Territorio 11.5 Attività produttive 11.6 Agricoltura 11.7 Ambiente 11.8 Normativa di settore 11.9 Altro 11. TECNICO-SPECIALISTICA 11.1 Cultura 11.2 Istruzione 11.3 Sanità 11.4 Territorio 11.5 Attività produttive 11.6 Agricoltura 11.7 Ambiente 11.8 Normativa di settore 11.9 Altro

24 Immediate control check on collected data:

25 department total employeessalary mass training investment investment on salary mass % per capita investment PMO & Ministeries270.47610.569.124.02587.959.8620,83325,20 Security163.0916.925.801.17334.348.0200,50210,61 State Organs4.546198.627.3832.053.6611,03451,75 Authorities1.928178.338.2092.290.3511,281.187,94 Public Bodies63.7763.606.806.28339.343.2881,09616,90 Chambers of Commerce 8.548332.463.3924.969.8101,49581,40 Regions87.8654.188.046.86037.448.0000,89426,20 Provinces42.4911.282.493.0009.118.0000,71214,59 Municipalities166.0694.603.912.00020.443.0000,44123,10 Training investment 2008 (Euros): Euros:237.973.992

26 Training investment on salary mass 2000-2008:

27 department total employees total partecipants participants out of 100 employees PMO & Ministeries270.476145.32553,7 Security163.09146.36828,4 State Organs4.5465.095112,1 Authorities1.9285.220270,7 Public Bodies63.77674.140116,3 Universities8.54814.223166,4 Chambers of Commerce87.86597.084110,5 Regions46.59033.56372,0 Provinces191.372116.88661,1 Municipalities270.476145.32553,7 Participants to courses 2008: Participants:537.904

28 Incidence of travel expenses on training investments, 2002 – 2008 (Central State)

29 2008 - Participants according grades % ManagersMiddle rankClerks PMO & Ministeries118,068,240,8 Security59,866,125,8 State Organs137,1116,2109,3 Authorities204,3269,2304,7 Public Bodies303,2117,794,6

30 Number of Training Plans

31 Subjects Delivery and Attendance by Managers

32

33

34

35

36 Courses Data Bases from Annual Reports Courses Data Bases from Annual Reports

37 Banche dati dai Rapporti annuali Interactive inquiries: subjects, Keywords in course titles Interactive inquiries: subjects, Keywords in course titles

38 Banche dati dai Rapporti annuali All data are selectable and rangeable: title, duration in hours, participants, etc. All data are selectable and rangeable: title, duration in hours, participants, etc.

39 Contents: Definitions of the matter Difficulties Annual Report on PA training, some figures Italian public training system Training process: analysis, SW tools

40 Contents: Definitions of the matter Difficulties Annual Report on PA training, some figures Italian public training system Training process: analysis, SW tools

41 OBJECTIVES to achieve NEEDED skills & competencies EXISTING skills & competencies = skill GAP to reach objectives TRAINING EVALUATION of results and of training OBJECTIVES to achieve NEEDED skills & competencies EXISTING skills & competencies = skill GAP to reach objectives TRAINING EVALUATION of results and of training Training is not a self standing activity, but it is part of a process:

42 OBJECTIVES to achieve NEEDED skills & competencies EXISTING skills & competencies = skill GAP to reach objectives TRAINING EVALUATION of results and of training OBJECTIVES to achieve NEEDED skills & competencies EXISTING skills & competencies = skill GAP to reach objectives TRAINING EVALUATION of results and of training Training is not a self standing activity, but it is part of a process: There is a Direttiva by the 2003 Public Administration Minister, inviting to build up such procedure: To set a Training Plan each year, Starting from Training needs analisys There is a Direttiva by the 2003 Public Administration Minister, inviting to build up such procedure: To set a Training Plan each year, Starting from Training needs analisys

43 OBJECTIVES to achieve NEEDED skills & competencies EXISTING skills & competencies = skill GAP to reach objectives TRAINING EVALUATION of results and of training OBJECTIVES to achieve NEEDED skills & competencies EXISTING skills & competencies = skill GAP to reach objectives TRAINING EVALUATION of results and of training Training is not a self standing activity, but it is part of a process: This flow can be totally substained by a Software tool

44 GES.FOR Training Process Management System GES.FOR Training Process Management System

45 data 1data 4data 3data 2 GES.FOR: modular data base

46 SSPA developed GES.FOR, a modular software to manage the whole process one module for each step integration of data througout the process to avoid re-writing and the flow of paper to relate each phase to pertinent actors. SSPA developed GES.FOR, a modular software to manage the whole process one module for each step integration of data througout the process to avoid re-writing and the flow of paper to relate each phase to pertinent actors.

47 CollectionPlansDelivery Evaluation

48 Data 1 GES.FOR: process flow Offices Manager Needs collection Central Training Offices Choices Strategies Feasibility Training Plan

49 Data 4 Report Training Management Central Offices Choices Strategies Feasibility Training Plan Data 2 Training Delivery GES.FOR: process flow

50 GES.FOR Evaluation Module GES.FOR: process flow

51 input: only PURPOSES NOT courses title input: only PURPOSES NOT courses title

52 GES.FOR: process flow

53

54 selection by subject: number of requests

55 GES.FOR: process flow

56

57

58

59 Corso con relativa aula; in automatico: lettere di convocazione Corso con relativa aula; in automatico: lettere di convocazione

60 GES.FOR: process flow - monitoring Course record is coupled to evaluations questionnaires

61 GES.FOR: process flow - evaluation

62 Statistiche automatiche di rapida lettura GES.FOR: process flow - evaluation

63 Contents: Definitions of the matter Difficulties Annual Report on PA training, some figures Italian public training system Training process: analysis, SW tools

64 Contents: Definitions of the matter Difficulties Annual Report on PA training, some figures Italian public training system Training process: analysis, SW tools

65 Difficulties Organigrams and functions MB HR Training Office

66 Difficulties Organigrams and functions MB HR Training Office Strategies

67 Scuola Superiore della Pubblica Amministrazione www.sspa.it Rapporto rapporto@sspa.it Massimo de Cristofaro: decristofaro@sspa.it Addresses